Refund & Return Policy

1. Grocery & Perishable Items

If you receive damaged, expired, or incorrect fresh fruits, vegetables, dairy, or grocery items, please report the issue within 24 hours of delivery through our Customer Care channels. Upon verification, VEDHA provides an immediate replacement or full refund credited to your original payment method or Vedha Coins balance.

2. Pharmaceutical Products & Medicines

In accordance with drug storage integrity guidelines and Indian pharmacy regulations, dispensed prescription medicines cannot be returned once delivered, except in instances where:

• The sealed package was delivered in damaged or broken physical condition.
• The product delivered deviates from the prescribed generic name or dosage strength.
• The medicine has passed its printed manufacturer expiration date.

3. Diagnostic Lab Test Bookings

Diagnostic bookings can be cancelled free of charge up to 2 hours prior to the scheduled phlebotomist home collection window. Once the technician has arrived at the address or collected samples, fee refunds cannot be granted.

4. Refund Processing Timelines

Approved refunds are initiated within 24 business hours. Credit card, debit card, or UPI refunds typically reflect in the user's bank account within 3–7 business days depending on the acquiring bank.